joja 9 Privacy Policy

joja 9 treats the privacy of its users as a top priority. This Privacy Policy ("Policy") describes what information is collected about you while using the joja 9 platform, how that information is processed, and in what circumstances it may be shared with third parties.

This Policy applies to joja 9's website, mobile application, and all related services. By using our services, you are considered to have agreed to the terms of this Policy. Our Terms and Conditions should also be read alongside this document, as together the two form the complete legal framework governing the relationship between you and us.

Our services are intended only for individuals aged 21 or older. We do not knowingly collect information from minors.

2.1 Registration and Identity Information

When you open an account at joja 9, we collect the following information:

• Full name and date of birth (for age verification)
• Valid mobile number and email address
• National ID or passport number (for KYC verification)
• Residential address

2.2 Transaction Information

During deposit and withdrawal activities, we store the transaction amount, method (such as bKash, Nagad, Rocket, Upay, or bank transfer), and transaction reference number. This information is used for financial security and fraud prevention.

2.3 Technical and Device Information

When you use our platform, certain technical information is collected automatically:

• IP address and device type
• Browser type and version
• Operating system
• Session duration and page visit patterns
• Cookie and local storage data

2.4 Gaming Activity Information

Bet history, win/loss records, list of games used, and session time — this information is stored to comply with responsible gaming policies and to detect suspicious activity.

joja 9 does not use your information for any unauthorised or unrelated purpose. We process information for the following reasons:

• To complete account registration and identity verification
• To process deposits, withdrawals, and other financial transactions
• To provide bonuses, promotions, and personalised offers
• To provide customer support via live chat and email
• To prevent fraud and money laundering
• To improve the security and performance of the platform
• To meet legal obligations

We never sell your information to third parties or rent it out for advertising purposes.

4.1 Service Provider Partners

To operate our services smoothly, we work with certain trusted third parties, such as payment processors and technology infrastructure providers. These partners are required to comply with our strict data protection agreements and may not use your information for any other purpose.

4.2 Legal Requirements

We may be required to provide necessary information in response to court orders, government directives, or lawful requests from law enforcement agencies. If such disclosure occurs, we will make every effort to notify you in advance where not prohibited by law.

4.3 Business Transfers

If any change occurs in the ownership or management of the company, your personal information may be transferred to the new owner or operator. However, the same protections under this Privacy Policy will continue to apply.

Cookies and similar tracking technologies are used on the joja 9 platform. These are mainly of three types:

5.1 Essential Cookies

These cookies are necessary to maintain your login session, verify security tokens, and ensure the basic functionality of the platform. Without them, the service will not work properly.

5.2 Analytical Cookies

Information about which pages users visit most and where they spend more time helps us improve our services. These cookies do not directly identify any individual.

5.3 Preference Cookies

These cookies are used to remember language selection, display settings, and other personal preferences. You can disable cookies from your browser settings, though some services may become limited as a result.

joja 9 has adopted technical and organisational measures of the highest industry standard to protect your information:

• All data transmission secured through SSL (Secure Sockets Layer) encryption
• AES-256 encryption for storing sensitive information
• Regular security audits and vulnerability assessments
• Staff access to data is limited and controlled
• Firewall and intrusion detection systems active
• Regular backups and disaster recovery planning

However, transmitting information over the internet is not entirely risk-free. We take the highest precautions, but we acknowledge that no security measure is 100% foolproof.

We retain your information for as long as your account remains active. Even after an account is closed, certain information may be kept for a specified period to meet legal, accounting, or regulatory obligations.

Financial transaction records are generally retained due to long-term legal requirements. KYC verification documents are also kept for a defined period in accordance with applicable law. Once the set period has ended, information is securely deleted or anonymised.

As a user of joja 9, you have the following rights over your own information:

8.1 Right to Access Information

If you wish to know what information we hold about you, you may contact our support team. We will provide this information within a reasonable time.

8.2 Right to Correct Information

If there is any error in your personal information, you may request a correction through your account settings or via the support team.

8.3 Right to Delete Information

In certain circumstances, you may request that your personal information be deleted. However, if legal obligations exist, it may not be possible to delete all information.

8.4 Right to Object to Processing

You may object to the processing of your information for marketing communications or other non-essential purposes, and we will honour reasonable requests.

Our Responsible Gaming section contains more detailed information about personal data protection and a safe gaming environment. We believe safe gaming and data protection are closely linked.

Although joja 9 primarily operates to serve Bangladeshi users, some technical services may be operated on international servers. In such cases, we ensure that your information receives equivalent protection and is transferred under agreements consistent with applicable data protection laws.

All joja 9 services are exclusively for individuals aged 21 or older. Age verification at the time of registration is a mandatory step. If we become aware that a minor has provided information, we will immediately suspend that account and delete the associated information.

We may update this Privacy Policy from time to time. If any significant changes occur, we will notify registered users via email or an in-platform notification. Continued use of the platform after changes will be considered acceptance of the updated policy.

To learn more about joja 9 and get an understanding of our operations and values, visit our About Us page.

If you have any questions, complaints, or requests to access information regarding this Privacy Policy, please contact our support team:

• Email: [email protected]
• 24/7 Live Chat — available directly on the platform
• Language: support available in both Bengali and English

We aim to resolve every request as quickly and professionally as possible. For general questions, check our FAQ section — many common questions are already answered there.